Privacy policy

This policy explains what personal information the Air Force Association collects through this website, why we collect it, who we share it with and how you can see or correct it.

Who we are

This website is run by Air Force Association Ltd (ACN 622 976 818, ABN 66 622 976 818), a registered charity. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Membership of the Association is managed by our Divisions. When you join, or when we pass your enquiry to a Division, that Division looks after your information under its own privacy practices.

What we collect

We only collect what you choose to give us through the forms on this site:

• Newsletter sign-up: your first name and email address, and whether you would like the digital edition of Wings.
• Contact and enquiry forms: your name, email address, phone number (optional), state, postcode or suburb, the topic and your message. Some forms also ask for your connection to the Air Force, your organisation or a media deadline.
• Event replies: your name, email address, phone number (optional), how many people are coming and any access needs you tell us about, so the organisers can plan for them.
• Donations: your name, email address, the amount and where you would like it to go. If you give in honour or in memory of someone, we also keep their name and, if you give it to us, the name and email address of a family member to tell about your gift.

We use Google Analytics to understand how people use this site, such as which pages are read, how people found us and roughly where they are browsing from. It doesn’t tell us who you are, and we don’t use it for advertising. Like most websites, our web server keeps standard technical logs (such as IP addresses and the pages requested) for security and to fix problems. We also keep a list of web addresses that could not be found, so we can repair broken links; that list does not record who visited.

How we use it

• to answer your enquiry, or pass it to the right Division or person in the Association;
• to send you the newsletter, until you unsubscribe;
• to plan events you have told us you are coming to;
• to process your donation, send your tax receipt and, if you asked us to, tell a family member about a gift made in honour or in memory of someone;
• to keep the website secure and protect our forms from spam.

We do not sell or rent personal information, and we do not use it for anything unrelated to why you gave it to us without your consent.

Who we share it with

• Our Divisions, when your enquiry, membership question or designated donation concerns them.
• Payment providers: donations are processed by Stripe and PayPal. Your card or account details go directly to them; the Association never sees or stores them.
• Spam protection: our forms use Cloudflare Turnstile to check that a person, not a program, is filling them in.
• Maps: event pages show a Google map of the venue, which is loaded from Google.
• Website statistics: Google Analytics records visits and the pages people view, so we can see what’s useful and improve the site.
• Our website host, VentraIP, which stores the site and its data in Australia, and Microsoft Exchange, which the Association uses for its email.

Stripe, PayPal, Cloudflare and Google may store or process information outside Australia, including in the United States. We may also disclose information where the law requires it.

Cookies

Cookies are small files a website saves in your browser. This site uses cookies that keep staff logged in, cookies that remember your place in the donation form, Google Analytics cookies that let us count visits without identifying you, and cookies set by Stripe, PayPal, Cloudflare Turnstile and Google Maps when those services are used on a page. You can block or delete cookies in your browser settings, or install Google’s opt-out browser add-on to stop Google Analytics, though some parts of the site, such as the donation form, may not work if you block all cookies.

Keeping your information safe

The site is served over a secure (HTTPS) connection, and the information you send us can only be seen by the Association staff and volunteers who need it. We keep personal information only as long as we need it for the reason it was collected, or as long as the law requires, for example for donation and tax records. We keep enquiries, event replies and newsletter records for five years, then delete them.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, at any time. You can unsubscribe from the newsletter using the link in any email. To make a request, email natsec@raafa.org.au, use our contact page or write to us at the address below.

Questions and complaints

If you have a question or concern about how we have handled your information, please contact us first, through our contact page, by post to Air Force Association Ltd, Suite 3, 24 Camberwell Road, Hawthorn East VIC 3123, or by email to our National Secretary at natsec@raafa.org.au. We will reply within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The date it was last updated is shown on this page.